ENGAGE. EXPLORE. DISCOVER

• Banquet Responsibilities:
  • Ensure satisfaction of banquet customers by supervising and coordination of banquet personnel:
  • Ensures that function rooms are set-up in accordance with customer satisfaction
  • Conducts function review with customer; adjusts specifications as necessary and performs follow-up to insure all details are correct
  • Maintains proper staffing levels and control payroll costs
  • Assures proper sanitation and hygiene techniques
  • Inspects function room regularly to ensure the room is maintained and in excellent condition at all times
• Meets and exceeds customer expectations by ensuring department provides service and teamwork 
  • Conducts training on a regular basis
  • Provides staff with the skills training to provide value added service to customers
  • Utilizes one-on-one training skills
  • Monitors service and teamwork on a regular basis and counsels employees on providing service and teamwork
  • Performs other duties as required to perform service and teamwork
• Ensures compliance with specifications of the banquet order by working closely with other departments and within Food and Beverage as required. 
  • Ensures room is set-up in accordance with customer specifications by supervising set-up, staff and inspecting function room prior to; even checks room comfort, lighting and temperature
  • Ensures readiness and compliance in case of last minute changes to banquet orders
  • Assures quality of food and beverage products served to guests
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction.
• Selects, orients and trains qualified employees 
  • Assists the banquet manager in conducting effective employee meetings and counseling sessions
  • Meets required needs of banquet order by assuring proper inventory of all banquet equipment and supplies 
    • Initiates purchase orders when necessary
    • Reports and follows up on needed repairs
  • Maintains accurate record of each banquet as required 
    • Insures proper posting of each banquet charge on the correct account
    • Prepares reports as necessary to provide an informed data base for management decision making
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance which require corrective action.
  • Conduct and/or attend meetings as required.
  • Prepare reports as requested, to develop an informative database for improved management decision making and critical evaluation of work activities.
  • Perform all accountabilities in a professional, timely and efficient manner, following established company policy and projecting a favorable image to achieve objectives, public recognition, and acceptance as the preferred hotel company.
• Restaurant/F&B Responsibilities:
  •  Ensures that staff provides quality service by overseeing the staffing, training and day to day activities of the restaurant staff. 
    • Defines level of customer experience for the restaurant and works to maintain and improve that level.
    • Ensures that staff demonstrates technical skills
    • Updates staff on regular basis on menu highlights.
    • Ensures that restaurant is clean and ready for customers at all times.
    • Addresses customer concerns on a timely basis.
    • Maintains a high level of presentation adhering to all Starbucks regulations at K.C’s Korner at all times
    • Controls and monitors food and beverage output and schedules at K.C’s Korner on a daily basis.
  •  Meets and exceeds customer expectations by ensuring department provides “First Class” service and teamwork. 
    • Conducts Marriott training on a regular basis.
    • Provides staff with the skills training to provide value added service to customers.
    • Utilizes one-on-one training skills.
    • Monitors service and teamwork on a regular basis and counsel employees providing “First Class” service and teamwork.
    • Performs other duties as required to provide “First Class” service and teamwork

• Knowledge of English and local language
• Ability to deal with the public in a professional and courteous manner
• High School Diploma. College a plus.
• Hotel food and beverage experience required
• Ability to communicate with all managers, supervisors and fellow associates
• Ability to handle conflict situations in a professional manner
• Be well groomed and conform to the hotel’s dress code
• Ability to walk entire property repeatedly during work hours
• Ability to work all shifts as group occupancy requires