Please do not contact the Hotel about application status.
Hiring Managers will only contact electronically those who meet the job requirements.

Compensation

$15.00 hourly

Summary of Position

Create relationships with guests that lead to Marriott and property loyalty. To serve as the main point of contact for all guest requests and needs. Responsible for answering calls, record guests request, and then pursuing the issue to a resolution. Exhibiting courteous hospitality at all times and fully owns each guest issue. When in communication with the guest, be proactive in every area, including offering additional services. Most importantly, coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result.

Essential Functions

Ability to verbally communicate effectively with guests and co-workers.
Prolonged periods of standing and/or walking.
Ability to visually check work, work area, and hotel space.
Minimum lifting of 30 pounds.

Other Requirements

Knowledge of English and local language
Ability to deal with the public in a professional and courteous manner
Ability to communicate with all managers, supervisors and fellow associates
Ability to handle conflict situations in a professional manner
Be well groomed and conform to the hotel’s dress code

Safety Awareness

Maintain safety by adhering to safety policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.

Notice:

ARLLC, operating as Augusta Marriott at the Convention Center, function seven days a week, twenty-four hours a day. You as an associate must realize this fact and be aware that at times, it may be necessary to move you from your accustomed shift, as business demands. In addition, you understand that business determines the amount of hours you work, and that some weeks may be scheduled for less than forty hours, and on other weeks you may be scheduled to work more than forty hours per week.

Compensation: $15.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Discover one of the premier hotels in Augusta, GA, the stylish Augusta Marriott at the Convention Center, ideally located in the heart of the downtown business district on the banks of the Savannah River. Guests enjoy our unforgettable hotel's proximity to shopping, entertainment and cultural attractions, as well Georgia Regents University and Augusta National Golf Club. Each of our distinctive Augusta hotel's spacious rooms and suites includes complimentary wireless internet, access to our updated fitness center, indoor and outdoor pool, and business center – everything you need to stay productive and refreshed. Augustino's Italian Eatery and Prime Steaks and Augustino's Lounge serve breakfast, lunch and dinner daily. Offering 100,000 square feet of flexible meeting space, this hotel's Augusta conference facilities create a stunning backdrop for meetings and celebrations. Choose our deluxe Augusta, GA, hotel's riverfront accommodations and experience Southern hospitality in a one-of-a-kind location.

Our mission as associates is to deliver a first class lodging meeting and banquet experience. As part of the above experience for our guests, we as associates are the “hosts” in this experience. We learn and live the “Art of Hosting” service culture that represents the Marriott brand and our local franchised property to guests from all over the world. We value exceptional standards, ethical behaviors and practices, honesty, integrity, and teamwork. If you enjoy serving others through exceptional customer service strategies, this may be the next career move for you!

We would love to engage you in a discussion of your skills and abilities. Apply with us and let us know how we can create a great work relationship with you!

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